CEO of company that fired 700 people for AI on why he is hiring humans again: ‘We probably over indexed…’
Klarna, a European fintech company, is adjusting its AI strategy after aggressively cutting costs and jobs by implementing AI solutions. CEO Sebastian Siemiatkowski admits they may have overdone it, impacting service and product quality. Now, Klarna is shifting focus to productivity and customer service, hiring new employees after a successful US IPO, signaling a move towards a more balanced approach.
Klarna, a European fintech company, is adjusting its AI strategy after aggressively cutting costs and jobs by implementing AI solutions. CEO Sebastian Siemiatkowski admits they may have overdone it, impacting service and product quality. Now, Klarna is shifting focus to productivity and customer service, hiring new employees after a successful US IPO, signaling a move towards a more balanced approach.
