‘Jump on X and say you will…’: Internal emails reveal when Nvidia CEO Jensen Huang stepped in after ‘public shaming’ of key product launch
Nvidia CEO Jensen Huang personally led a 'social listening' campaign to address public criticism of its DGX Spark AI system. Internal documents reveal engineers were mobilized to fix software bugs and performance issues after researchers publicly voiced complaints on platforms like LinkedIn and Reddit. This proactive approach, bypassing standard support, aimed to quickly resolve issues and manage customer feedback.
Nvidia CEO Jensen Huang personally led a 'social listening' campaign to address public criticism of its DGX Spark AI system. Internal documents reveal engineers were mobilized to fix software bugs and performance issues after researchers publicly voiced complaints on platforms like LinkedIn and Reddit. This proactive approach, bypassing standard support, aimed to quickly resolve issues and manage customer feedback.
