ServiceNow CEO Bill McDermott’s warning to graduates: AI could push unemployment to ‘mid-30s’
ServiceNow CEO Bill McDermott warns that rapid AI adoption could lead to mid-30s unemployment for new college graduates. He stated that AI-driven automation, particularly through software agents, is poised to replace many tasks previously handled by humans, especially in customer service. This shift allows companies to boost revenue and cash flow without expanding their workforce.
ServiceNow CEO Bill McDermott warns that rapid AI adoption could lead to mid-30s unemployment for new college graduates. He stated that AI-driven automation, particularly through software agents, is poised to replace many tasks previously handled by humans, especially in customer service. This shift allows companies to boost revenue and cash flow without expanding their workforce.
