Inside Lowe’s India’s retail tech philosophy
Lowe's India is transforming retail through AI, digital platforms, and a people-first culture, impacting customer journeys and omnichannel strategies. Leaders Amit Kapur and Reena Sofiya highlight AI's role in search, recommendations, and inventory, alongside a home-grown self-checkout system. They emphasize leveraging AI for hyper-personalized customer experiences and optimizing supply chains for maximum ROI.
Lowe's India is transforming retail through AI, digital platforms, and a people-first culture, impacting customer journeys and omnichannel strategies. Leaders Amit Kapur and Reena Sofiya highlight AI's role in search, recommendations, and inventory, alongside a home-grown self-checkout system. They emphasize leveraging AI for hyper-personalized customer experiences and optimizing supply chains for maximum ROI.
