Microsoft engineer, who has been with the company for 30 years, shares what happened when irate customers wanted to speak to Bill Gates
Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators would impersonate Gates's secretary, assuring callers their concerns would be relayed. In reality, the complaints were routed back to tech support, who would then follow up, claiming Gates had personally requested their assistance.
Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators would impersonate Gates's secretary, assuring callers their concerns would be relayed. In reality, the complaints were routed back to tech support, who would then follow up, claiming Gates had personally requested their assistance.
