Singtel apologises after Optus outage in Australia linked to deaths, promises review
Singtel has apologized for the Optus outage in Australia on September 18, 2025, which disrupted emergency services and tragically led to multiple deaths. A firewall upgrade error prevented calls to the Triple Zero line, impacting several regions. CEO Yuen Kuan Moon expressed deep sorrow, while Optus initiated an independent review led by Dr. Kerry Schott.
Singtel has apologized for the Optus outage in Australia on September 18, 2025, which disrupted emergency services and tragically led to multiple deaths. A firewall upgrade error prevented calls to the Triple Zero line, impacting several regions. CEO Yuen Kuan Moon expressed deep sorrow, while Optus initiated an independent review led by Dr. Kerry Schott.
